Search

Coroner slams council and care firm after Bethnal Green pensioner’s body lay undiscovered for three days

PUBLISHED: 17:00 16 July 2018

William Lugg died of a head injury following the fall on the stairs of his home in Maude House, Ropley Street, Bethnal Green. Pic: GOOGLE MAPS

William Lugg died of a head injury following the fall on the stairs of his home in Maude House, Ropley Street, Bethnal Green. Pic: GOOGLE MAPS

Archant

A pensioner’s body lay undiscovered by carers for three days after he died following a fall at home.

William Lugg died of a head injury following the fall on the stairs of his home in Maude House, Ropley Street, Bethnal Green.

An inquest into his death arrived at a narrative verdict.

Mr Lugg – who suffered from depression, had no surviving family and lived alone – was under the care of Tower Hamlets Council’s adult social care team.

He got daily care visits from Meals on Wheels and Careworld London, a care agency based in Myrdle Street, Whitechapel.

Assistant coroner Heather Williams QC said it was “unusual” for Mr Lugg not to answer the door. But callers from the council and Careworld both failed to get an answer when they called from March 3 onwards.

And Careworld staff failed to phone the police or council’s out of hours service, a report published by Inner North London coroner’s court states.

Officers weren’t called until March 6 – three days after Mr Lugg died.

“It is not clear whether or not earlier intervention, following the fall, would have saved him,” the coroner states in the prevention of future deaths report.

Ms Williams raised six concerns over procedures at Careworld and the council.

The report says Tower Hamlets’ procedures following a failed visit were “poorly understood” and not followed by Careworld staff.

Vital information about how to get in touch with the only other person with a key to Mr Lugg’s home had not been recorded correctly by the council or care agency.

A failure to record calls about failed visits led to inaccurate information about Mr Lugg’s welfare being passed to the council by Careworld.

Neither the council nor care firm’s procedures in the event of a failed visit included advice to contact police.

And there was no clear system for the council’s adult social care workers to decide who to prioritise after weekends.

In response a council spokesman said: “We are investigating the issues behind the tragic death of Mr Lugg and will be giving a full response to the coroner after a thorough investigation has concluded.”

Careworld declined to comment.

Latest East London News Stories

Wondering what the weather has in store for us this weekend? Watch our Met Office video forecast.

Yesterday, 16:44

Two suspected phone snatchers have been arrested following a police chase through east and south London which ended when their moped crashed with a van.

Yesterday, 12:00

A large drug dealing gang who peddled their wares on the streets of Tower Hamlets are due to be sentenced today.

Yesterday, 09:15

A drug-smuggling gun runner who stored cannabis and equipment used to prep cocaine in a house in Poplar has been jailed for 17-and-a-half years.

Thu, 18:24

All the students taking A-levels at Whitechapel’s Swanlea Secondary have passed.

Thu, 16:00

Two directors of a convenience store in Bethnal Green where one of the largest haul of illegal alcohol was seized in the borough have been banned from running their own companies.

Thu, 14:25

A man has been rushed to hospital after he was hit by a car in Mile End today.

Thu, 14:19

A student from Canary Wharf has secured a place at university for September - accompanied by her guide dog.

PROMOTED CONTENT

Are you a landlord looking for a fixed rental income, paid whether the property is empty or not? Steve Westley, general manager at estate agents Elliot Leigh, explains their Guaranteed Rent Scheme and how it takes the stress out of letting your property.

Newsletter Sign Up

East London Advertiser twice-weekly newsletter
Sign up to receive our regular email newsletter

Our Privacy Policy

Most read news

Show Job Lists

Digital Edition

cover

Enjoy the
Docklands and East London Advertiser
e-edition today

Subscribe

Education and Training

cover

Read the
Education and Training
e-edition today

Read Now