DLR owners praised for their work on mental health
PUBLISHED: 15:00 24 February 2018
The company which runs the Docklands Light Railway (DLR) has been recognised for its specialist mental health service.
KeolisAmey Docklands (KAD) took home the Customer Service Excellence Award at the 20th Rail Business Awards on Thursday night for the Back on Track scheme.
Back on Track helps people who suffer from claustrophobia, anxiety or depression travel safely on the DLR by employing trained ambassadors to work as part of the train’s staff.
Judges praised the unique and innovative project, saying it helped mental health service users regain confidence and the freedom to travel independently.
Abdellah Chajai, managing director of KAD, said: “Using understanding and awareness to remove barriers and provide transport solutions to all is an essential part of what we do at KAD.
“The project around mental health is unique to this railway and we are delighted to be acknowledged as best practice in the industry.”
The DLR opened in 1987 to serve the redeveloped Royal Docklands area in Newham.