Search

Tower Hamlets residents can call new London Ambulance hotline to get prescriptions and advice

PUBLISHED: 09:52 18 January 2018 | UPDATED: 12:26 18 January 2018

The service had been comissioned by north east London NHS Clinical Commissioning Groups. Picture: Joe Giddens

The service had been comissioned by north east London NHS Clinical Commissioning Groups. Picture: Joe Giddens

PA Wire/PA Images

Residents will soon be able to get urgent healthcare advice and prescriptions issued from GPs, paramedics and pharmacists over the phone.

The free service run by London Ambulance Service will be operational 24 hours a day and is funded by a contract with north east London NHS Clinical Commissioning Groups.

The hotline can be accessed by calling 111.

Dr Kate Adams, clinical lead for integrated urgent care for North East London Commissioning Alliance – which is made up of the seven CCGs – said:“It’s really important that people know that the new 111 will be so much more than an urgent advice line.

“From this summer there will be clinical experts available to assess people’s urgent symptoms and give their expert opinion.

“They’ll be on hand 24/7 and will also book appointments for people with the most appropriate NHS service when they need them.

“This means no more sitting around waiting for hours in A&E to speak to a clinician.”

The new service will be integrated with other urgent care services such as urgent care centres, GP practices, GP hubs, mental health services, and pharmacies across the area.

Dr Fenella Wrigley, medical director for London Ambulance Service said:“We’re really pleased to be awarded the contract and have extensive experience providing urgent care.

“This is good news for patients who, rather than be signposted to other services, will receive health advice, a prescription and an appointment for further treatment if needed, all from one call.”

This is the first joint commissioning contract awarded by the seven north east London CCGs – Waltham Forest, Newham, Tower Hamlets, City and Hackney, Barking and Dagenham, Havering, and Redbridge CCGs.

Dr Anwar Khan, Lead Chair for North East London Commissioning Alliance said:

“This is a significant step for the NHS and for local people. It is the first time our local NHS organisations have come together in this way to plan for and buy services jointly.

“This is the way of the future as we shape services which are consistent across north east London, formed around local people and put their needs first.”

Residents from across the community helped shape the new service and the process for selecting the organisation which would deliver it.

Young people, carers, older people, representatives of the traveller community and different faith groups all took part in planning the specification for the service to make sure it would meet the needs of those who live in the area.

Latest East London News Stories

Yesterday, 08:00

Letters, contributions and comments sent in to the Advertiser this week.

Yesterday, 07:00

The first trains have been on trial test runs through east London on Crossrail’s new Elizabeth line at speeds up to 60mph.

Saturday, May 26, 2018

Wondering what the weather has in store for us this bank holiday weekend? Watch our three-minute Met Office video forecast.

We achieved a great deal since I was elected in 2015 and I am humbled that the people of Tower Hamlets have put their faith in me again.

Saturday, May 26, 2018

Hundreds of revellers are likely to head to east London for the annual Monday Bank Holiday street festival at the Star of Bethnal Green pub.

Friday, May 25, 2018

Travellers hoping to use the District line this afternoon can expect minor delays on the Tube due to a signal failure.

Friday, May 25, 2018

The first ‘Freedom of the Borough’ of the 21st century given by Tower Hamlets Council has been awarded to Commander John Ludgate as former as Deputy Lieutenant who escorted the Royal family on visits to London’s East End for 22 years.

Friday, May 25, 2018

Projects tackling air pollution are being offered cash by Tower Hamlets Council after a study has shown lung function of children aged eight and nine has been reduced by up to 10 per cent.

Newsletter Sign Up

East London Advertiser twice-weekly newsletter
Sign up to receive our regular email newsletter

Most read news

Show Job Lists

Competitions

Having a brand new kitchen is something that lots of people want but can only dream of. Sadly keeping up to date and making our living spaces as nice as they can be is a costly and incredibly stressful business. Even a fresh coat of paint makes all the difference but isn’t easy or quick.

Who wouldn’t love the chance to go on a shopping spree. Imagine being able to walk into a shop and choose whatever your heart desires without having to worry about how much it costs.

Digital Edition

cover

Enjoy the
Docklands and East London Advertiser
e-edition today

Subscribe

Education and Training

cover

Read the
Education and Training
e-edition today

Read Now