Network Rail launch investigation into engineering blunder which sparked travel chaos across c2c network
PUBLISHED: 19:00 14 June 2018
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An investigation has been launched into a Network Rail blunder which sparked travel chaos last night for c2c passengers.
There was major disruption on trains coming from Fenchurch Street, with many passengers stranded for hours.
Network Rail route manager Meliha Duymaz has apologised for the disruption.
She said: “As a c2c commuter myself, I know the service we provided last night was not what passengers deserve and I want to say sorry to c2c and everyone who had an awful journey home.
“While carrying out work to fix our track and remove a speed restriction, an error was made while re-establishing the power on the overhead lines.
“This created a power surge later in the day which affected our signalling systems and our ability to safely run trains.
“An investigation is underway and I am determined there will be no repeat so we can continue to help c2c maintain its position as the country’s best performing train operator.”