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Scheme to help Liverpool Street commuters caught up in delays

PUBLISHED: 09:00 27 January 2018

Dave Hudson, part of the customer action team, helping out during January's storm disruption Picture: Greater Anglia

Dave Hudson, part of the customer action team, helping out during January's storm disruption Picture: Greater Anglia

Greater Anglia

Commuters using Liverpool Street station are set to benefit from a scheme providing extra help to passengers caught up in delays.

Greater Anglia’s customer action team - known as cats - features 170 on call staff who will head to eight of the network’s busiest stations during disruption.

Dressed in pink high visibility vests, they will assist customers and support station staff when platforms become very busy.

They will hand out delay repay forms and bottled water, co-ordinate the rail replacement buses and organise taxis, freeing up station staff to answer passenger queries and offer assistance.

Greater Anglia’s managing director, Jamie Burles, is part of the on-call team and said: “When things go wrong, we want to do more for passengers to minimise the problems they face and having extra people available to help can make all the difference.”

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