Train operator apologises to commuters with 20,000 chocolates
14:16 24 January 2013
A train operator this morning gave away 20,000 chocolates to commuters as an apology for poor service provided.
Staff from National Express train operator c2c were wearing t-shirts saying “Sorry for last Thursday” as they handed out the chocolates to passengers at Limehouse, West Ham stations and Fenchurch Street.
The giveaway began at 8am, exactly a week after a train broke down causing morning delays to rush hour commuters.
c2c Managing Director Julian Drury said: “Last Thursday we fell below our usual high standards. That’s why we wanted to do something, as well as say sorry to everyone affected, whatever their delay was that day – short or long.”