75,000 phone lines down after optic fibre melt down’
TENS of thousands of business and households have been without phone and internet in East London after underground optic fibre cables were damaged. Even the police were hit when their computers went down. Up to 75,000 properties were affected at the height of the 'meltdwn'
TENS of thousands of business and households have been without phone and internet access in East London after underground optic fibre cables were damaged.
Even the police were hit when their computers went down.
Up to 75,000 properties were thought to be affected in a large swathe between Bow, Poplar, Canary Wharf and Isle of Dogs. Around 25,000 are still without connection tonight.
You may also want to watch:
Companies depending on phone lines have been badly hit since Saturday’s accident in a cable tunnel, especially East London’s the cab trade.
Westferry Cars near Canary Wharf estimated they had lost around 75 per cent of their normal business.
- 1 Murder arrest after woman stabbed to death in Whitechapel this morning
- 2 Fury as family homes vanish when Isle of Dogs landlord converts to bedsits
- 3 Two men arrested after police officers assaulted in Limehouse rave
- 4 Man sentenced after teenage boy groomed on Snapchat to sell heroin
- 5 Airbnb house party violence leaves police officer with broken finger
- 6 Police hunt after stabbing in Cable Street: One man hurt
- 7 'Racist consultation' protest rejected on Tower Hamlets street closures as Labour sticks to its manifesto
- 8 Council fined for Alexia Walenkaki's playground death in Mile End and says sorry to family
- 9 Covid vaccination hub opening in Westfield next week
- 10 Ethnic communities not taking up Covid jabs, Tower Hamlets Mayor warns
“Saturday, our busiest day, was so unusually quiet that our manager checked the lines,” said controller Janet Thorpe. “He discovered all the phone lines down.
“We had to have calls redirected to mobile phones.”
The firm caters for flight passengers at East London’s City Airport nearby. But regular business customers flying in from abroad have been unable to contact them to be picked up on arrival.
POLICE CUT OFF
The problem also caused road congestion as traffic lights have been cut off from the computer system, putting light sequences out of phase.
Even the police couldn’t escape the near melt down.’
The Met Police had some disruptions to computer terminals at its East London area HQ, but insisted policing had not been affected. Calls to the area office were met with recorded announcements.
BT was unable to predict when all services would be restored, given “the complexity of the damage,” but said around 50,000 subscribers had since been reconnected. Engineers are working around the clock to restore the remainder.