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Age Concern Tower Hamlets gets ‘outstanding’ rating by CQC inspectors

PUBLISHED: 09:51 10 April 2017 | UPDATED: 09:51 10 April 2017

Age Concern Tower Hamlets

Age Concern Tower Hamlets

Age Concern

A domiciliary care serve in east London has been rated today as ‘outstanding’ by the Care Quality Commission.

Age Concern Tower Hamlets was said to be ‘outstanding’ by inspectors for being safe and well-led.

It has also been rated ‘good’ for being “effective, caring and responsive”.

The manager continually looks for ways to improve the service and “infects the whole staff team with her enthusiasm”, inspectors noted.

“What made Age Concern Tower Hamlets special was its commitment to keeping people safe,” the CQC’s adult social care chief inspector Debbie Ivanova said. “It supported people to be actively involved in making decisions about their care and promoted the independence of the people who used it.”

The inspection at the care service’s Bethnal Green centre in Russia Lane found excellent links with the community.

Staff were knowledgeable about safeguarding and what to do if they had any concerns. Care workers were monitored and a handyman called at people’s homes to make sure they were safe and their needs were met.

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