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All your council problems tackled—with one stop

PUBLISHED: 09:48 23 July 2009 | UPDATED: 14:36 05 October 2010

Council staff meet and greet public with a smile

Council staff meet and greet public with a smile

TOWN Hall officials are meeting and greeting the public with a smile after reopening their refurbished one stop shop’ in East London. The new look’ centre provides council services under one roof and even has a play area for kids

By Danielle Myles

ANYONE popping in to complain about council services in East London now get a meet and greet the public’ routine.

Council staff have been told to greet people with a smile coming in to their refurbished one stop’ shop.

The new-look Bethnal Green centre provides Tower Hamlets council services under one roof and even has a play area for kids.

The facelift includes a redesigned open floor’ plan with floor walking’ council staff greeting the public in the reception area of the centre in Rushmead, off Bethnal Green Road, and directing them to the right desk.

One Stop’ shops offer different council services in one place, like paying in rent or dealing with benefits, council tax, jobs and parking.

Waiting times at the new-look’ centre are now said to be as low as three minutes, well within the authority’s 15-minute target.


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