Bid to improve London’s unreliable’ Dial-a-Ride transport
THE much-criticised Dial-a-Ride bus service is being investigated by City Hall after complaints from passengers that it’s not reliable. A new investigation by the London Assembly is to see if there’s been any improvement after a heated public debate between Transport for London bosses and Dial-a-Ride passengers last March
THE much-criticised Dial-a-Ride bus service is being investigated by City Hall after complaints from passengers that it's not reliable.
A new investigation by the London Assembly is to see if there's been any improvement after a heated public debate between Transport for London bosses and Dial-a-Ride passengers at City Hall last March.
It is looking at whether TfL's efforts to solve the 'unreliability' problems are paying off.
"Dial-a-Ride is plagued by ongoing problems that leave some of the most vulnerable people without a reliable service," said the Assembly's transport chair Caroline Pidgeon.
You may also want to watch:
"Our investigation is looking at whether we should bring together all the different services for people with special transport requirements to give a better service altogether."
The Assembly's transport committee wrote to Mayor Boris Johnson last year highlighting problems including lack of availability, poor punctuality and long waiting times when booking over the phone.
A survey of 200 passengers had shown 40 per cent rated the service 'poor' or 'very poor'.
The committee's investigation is also looking at an idea to integrate all door-to-door transport services after criticism of the wide variation and lack of coordination from area to area. This would include Taxicard, NHS and local borough transport services as well as Dial-a-Ride.
- 1 Cops break Covid-19 rules to have haircuts at Bethnal Green police station
- 2 Murder arrest after woman stabbed to death in Whitechapel this morning
- 3 Lovely Day for Aldgate School picked to sing on Billy Ocean's new single
- 4 Police e-fit expert retiring after 15 years at Bethnal Green
- 5 Fury as family homes vanish when Isle of Dogs landlord converts to bedsits
- 6 Man sentenced after teenage boy groomed on Snapchat to sell heroin
- 7 Two men arrested after police officers assaulted in Limehouse rave
- 8 Covid vaccination hub opening in Westfield next week
- 9 Leyton Orient announce partnership with Hartford Athletic
- 10 Death of woman, 75, in Mile End fire could have been avoided