Bid to improve London’s unreliable’ Dial-a-Ride transport
THE much-criticised Dial-a-Ride bus service is being investigated by City Hall after complaints from passengers that it’s not reliable. A new investigation by the London Assembly is to see if there’s been any improvement after a heated public debate between Transport for London bosses and Dial-a-Ride passengers last March
THE much-criticised Dial-a-Ride bus service is being investigated by City Hall after complaints from passengers that it's not reliable.
A new investigation by the London Assembly is to see if there's been any improvement after a heated public debate between Transport for London bosses and Dial-a-Ride passengers at City Hall last March.
It is looking at whether TfL's efforts to solve the 'unreliability' problems are paying off.
"Dial-a-Ride is plagued by ongoing problems that leave some of the most vulnerable people without a reliable service," said the Assembly's transport chair Caroline Pidgeon.
You may also want to watch:
"Our investigation is looking at whether we should bring together all the different services for people with special transport requirements to give a better service altogether."
The Assembly's transport committee wrote to Mayor Boris Johnson last year highlighting problems including lack of availability, poor punctuality and long waiting times when booking over the phone.
A survey of 200 passengers had shown 40 per cent rated the service 'poor' or 'very poor'.
The committee's investigation is also looking at an idea to integrate all door-to-door transport services after criticism of the wide variation and lack of coordination from area to area. This would include Taxicard, NHS and local borough transport services as well as Dial-a-Ride.
- 1 Luxury Canary Wharf flats going for lower rent set by the council
- 2 Driver, 18, wanted for driving wrong way through Blackwall Tunnel
- 3 Fines totalling £361k handed to East End landlords and agents
- 4 Isle of Dogs man who murdered teenager at Crossharbour DLR sentenced to 27 years
- 5 Liverpool Street to Shenfield line suspended as person hit by train
- 6 Barts Health NHS Trust reports one of lowest rates of vaccinated staff
- 7 Man charged after triple stabbing on night bus in Mile End
- 8 Capacity at West Ham's London stadium to increase to 62,500
- 9 Building new tower block starts on Limehouse Triangle 'wildlife site'
- 10 19 arrested and cash seized in East End dawn drug raids