c2c Rail scoops national Rail Operator of the Year award at industry BAFTAs
PUBLISHED: 17:14 15 October 2018 | UPDATED: 17:14 15 October 2018
It might have a twitter account dedicated to parodying its daily delays, but c2c has been named the best train operator in the country at a prestigious rail industry awards night.
Trenitalia-owned c2c, which runs services through Upminster, Barking, West Ham and Limehouse, scooped the award at the annual National Transport Awards, the rail industry’s equivalent of the BAFTAs.
The judges for the Rail Operator of the Year award, presented by journalist Jeremy Vine, praised the improvements to services for customers since Trenitalia took over the c2c franchise in February 2017.
In particular they highlighted the £100m deal for new trains signed last year, the introduction of the country’s best customer compensation package when trains are delayed, and the launch of free onboard wifi available to every passenger.
c2c managing director Julian Drury said: “We are incredibly proud to have won this award, which is a testament to the efforts of every single person who works at c2c.
“The past 18 months have seen a lot of improvements made under our new ownership, and we’re conscious that we’ve got a lot of exciting projects and hard work ahead which will continue delivering to our customers the standard of service they expect and deserve.”
Ernesto Sicilia, managing Director of c2c’s owning group Trenitialia UK, added: “We are delighted that the team at c2c have won this national award, as delivering a quality service for our passengers is a key element of Trenitalia’s approach in the UK.
“We’re committed to building our presence in this country by bringing more innovation and investment which will continue bringing improvements to UK rail passengers.”
The rail service has long been criticised by repeat customers for frequent delays, with many paying customers criticising a lack of communication to passengers stranded on delayed or slowed down services.
In July this year, Mr Drury issued a public apology on the company’s website after commuters suffered severe disruption for two consecutive rush hours.
The company is due to run services through the newly created Beam Park Railway Station once the 3,000 home development in Rainham is completed.