Train operators on the Fenchurch Street network have been awarded top rating in the rail industry for how they tackle passengers’ needs as well as how they run the service.
An assessment by the British Quality Foundation measured how c2c operates against European standards. Assessors looked at how rail employees are involved in running the company and how it deals with the environment and community involvement in east London.
Staff were interviewed and several stations and depots were visited, including East Ham, in the week-long assessment.
Comments: Our rules
We want our comments to be a lively and valuable part of our community - a place where readers can debate and engage with the most important local issues. The ability to comment on our stories is a privilege, not a right, however, and that privilege may be withdrawn if it is abused or misused.
Please report any comments that break our rules.
Read the rules here