Fenchurch Street c2c train service gets top marks from Quality Foundation
- Credit: c2c
Train operators on the Fenchurch Street network have been awarded top rating in the rail industry for how they tackle passengers’ needs as well as how they run the service.
An assessment by the British Quality Foundation measured how c2c operates against European standards. Assessors looked at how rail employees are involved in running the company and how it deals with the environment and community involvement in east London.
Staff were interviewed and several stations and depots were visited, including East Ham, in the week-long assessment.