Age Concern Tower Hamlets is given an ‘outstanding’ rating

A care provider in Bow has been rated as outstanding by health inspectors.

Age Concern Tower Hamlets in Parnell Road, was given the five-star rating by the Care Quality Commission (CQC) for being safe and well-led – it was also rated ‘good’ for being effective, caring and responsive.

According to the commission’s report out today, management was “innovative and creative in developing services for people to use.”

A relative of a person who used the service, who preferred not to be named, said: “The carers are very good, professional and helpful.”

The inspection also found that staff members were knowledgeable about safeguarding and knew what to do if they wanted to express any concerns.

One care worker said: “If I had any [safeguarding] concerns I would contact the office and raise my concern.

“There are many different types of abuse for example financial, verbal, physical and mental.

“If I saw any malpractice I’d tell the office straight away.”

Debbie Ivanova, CQC’s deputy chief inspector for adult social care, said: “I am delighted that Age Concern has achieved an outstanding rating overall.

“What made this service so special was the whole organisation’s commitment to keeping people safe and to continually improve the care they received.

“This service supported people to express their views and be actively involved in making decisions about their care.

“It promoted the independence of the people who used it.”