Care firm run by former full time carer's daughter given top rating
PUBLISHED: 07:38 30 May 2018 | UPDATED: 07:38 30 May 2018
A care company run by a 26-year-old businesswoman who helped her mum care for her disabled dad has been rated "outstanding" by the adult social care watchdog.
Fahima Khatun opened the Canary Wharf based branch of Home Instead Senior Care in 2014 to fulfil her ambition to provide “compassionate care” to vulnerable people in the east end community she grew up in.
Miss Khatun, who lives in the Isle of Dogs, said: “I know how important it is to be able to access the right care.
“I am thrilled to have been rated outstanding and would like to thank my wonderful staff for making it possible.
“Our clients are the most important people in the world and we will continue to provide the best service we can.”
The Care Quality Commission (CQC) report praised Home Instead staff’s “compassion and empathy” noting that two-hour visits “allowed people and care workers the opportunity to develop extremely positive relationships”.
An employee, one of 20 working for the firm at the time of March’s two-week-long inspection period, said: “We can talk to clients more which is really important.”
A client, one of three the inspector interviewed, said: “If I was giving stars, I’d give them five out of five as they are fabulous.”
The service benefitted from “outstanding leadership”, the report also stated.
The CQC contacted seven relatives, hearing back from five, with the inspector speaking to 11 members of staff during the watchdog’s evidence gathering.
The inspector noted there were “sufficient care workers to meet people’s needs”.
The report added staff even went to a client’s funeral with the family writing to tell them how touched they were.
Only two per cent of adult social care providers scooped the top rating of “outstanding” in CQC inspections carried out across England between 2014 to 2017, according to a previous report published by the watchdog.
Inspectors rate how safe, effective, caring, responsive and well led homes are.
Miss Khatun’s business operates in Tower Hamlets and Newham. It is part of a national network with 190 branches.
In 2016 Home Instead scooped a Queen’s Award for its approach, which includes matching clients to carers based on their interests.