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New ticket hall opens—by woman who nagged rail chiefs

PUBLISHED: 11:06 17 December 2008 | UPDATED: 13:53 05 October 2010

THE woman who has been pushing rail bosses for improvements to London's ageing Liverpool Street station has been asked to officially reopen its new ticket office hall today (Wednesday). Sharon Grant, the chair of London TravelWatch, was invited by National Express East Anglia to cut the ribbon at lunchtime to unveil the £250,000 scheme

Mike Brooke

THE woman who has been nagging rail bosses for improvements to London’s ageing Liverpool Street station has been asked to officially open its new ticket hall today (Wednesday).

Sharon Grant, the chair of London TravelWatch, was invited by National Express East Anglia to cut the ribbon at lunchtime to unveil the £250,000 scheme.

The renovations include new open style’ ticket counters with displays making it easier to see which desk is vacant, an adjustable height-counter for disabled passengers in wheelchairs, hearing induction loops and new heating and lighting.

“We have long pressed the rail operators for speedy and more efficient ticket offices,” said Sharon.

“Now we congratulate them for delivering the improvements in time for Christmas travel.”

Just a year ago the rail operators came in for some stick from passenger bodies like London TravelWatch for over-running the Christmas engineering work on the tracks which spilled over into the first few days of January, causing chaos for tens of thousands of daily commuters.

National Express East Anglia handles 100 million passenger journeys every year, operating services from Liverpool Street, one of Europe’s busiest rail terminals, to Southend and the eastern counties.

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