Refunds offered to Jubilee users after Friday Tube closure
REFUNDS will be offered to any people disrupted on Friday morning by the Jubilee Line breakdown.
The Jubilee line was suspended between London Bridge and Stratford for around two hours due to a faulty train in the North Greenwich area. The DLR was also disrupted for around an hour due to a points problem at Shadwell.
Customers who exited Canary Wharf Tube, or Heron Quays, West India Quay or Canary Wharf DLR between 7.15am and 10.30am on Friday morning, will have their journey fare refunded.
Any passenger who incurred incomplete journey charges during this period at these stations, or whilst travelling through any station on the Jubilee line between London Bridge and Stratford, will have these automatically waived.
In addition, anyone travelling from Canary Wharf (Jubilee or DLR), Heron Quays or West India Quay between 4pm and 8pm on Friday evening, will have their journey fare automatically refunded.
You may also want to watch:
Mike Brown, managing director for London Underground & London Rail, said: “I am very sorry for the disruption suffered by our customers on the Jubilee line this morning.
“For those on the east end of the line this was compounded by problems on the DLR and I know it meant a tough journey to work for many. As a result we will be refunding those passengers the cost of their travel today.
- 1 East London's 10 prettiest streets to visit
- 2 Brigade issues fire safety warning after Limehouse studio blaze
- 3 Man who stabbed teen at Crossharbour station found guilty of murder
- 4 Police officer sacked after criminal conviction
- 5 Khalid Ali couldn't hide delight after winning start against Dean Wilkinson
- 6 Man in 30s dies after Isle of Dogs stabbing
- 7 Jailed: Tower Hamlets man who tried to rape another man
- 8 Concern growing for man last seen at Bow Road station
- 9 Families tell developers what's needed on Poplar's Teviot estate at fun day
- 10 Police patrols to increase after fatal Isle of Dogs stabbing
“We’re working hard to complete the upgrade of the Jubilee line, which we’re on track to do later this year. The new signalling system is now in place, and we’re working to get on top of any issues with our suppliers right now.”